Sunday Tea by the Bay
Published: August 22, 2011 An afternoon tea session was held on the 21 August 2011 at Singapore Mandarin Oriental Hotel’s Melt the world cafe where customers, affiliates and management of Goldendays gathered to exchange ideas and experiences. While many business and health topics transcended atop canapés and confectionery, it was an otherwise engaging and positive atmosphere that allowed honest and constructive feedback for the improvement of the overall service experience of Goldendays.
“Some of the affiliates keen in going for the Mid-Autumn Retreat at Yantai & Mt. Taishan incentive suggested several tools to help them in their business prospecting and the management also suggested many areas to assist everyone in being more effective.” Customer service executive, Catherine Sim aptly noted. The constructive approach to overcoming obstacles and the determination in penetrating new geographical markets like Malaysia reiterated the commitment of affiliates and their teams. Users and long-time customers also raised critical points that allowed management and franchisees a first-hand insight into what customers really value in preventive health and wellness services. Similar programs will be held to allow more customers and franchisees to participate and contribute to the improvement of Goldendays. |